Website Policies

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Life Goals Tool is brought to you by Skipton Building Society

Cookies Policy

For the purpose of this policy 'cookies' and 'similar technologies' will be referred to collectively as 'cookies'.

What are cookies?

Cookies are small text files with non-personal data that websites can store on your computer's hard drive when you visit to enable continuous improvement to the website.

What are similar technologies?

Similar technologies are those which perform a comparable function to cookies; however, they are not technically defined as cookies. For more free information please see: www.aboutcookies.org

Persistent cookies

These stay on your machine until expiry or deletion (many of these have automatic deletion dates). We use this type of cookie to provide you with the on-line services you have requested.

Session cookies

These are temporary cookies, containing non-personal data, which remain on your machine whilst you are on our website. We use this type of cookie to provide you with the online services you have requested.

What we use cookies for

We use cookies to enable us to improve our website by analysing information about website traffic patterns, sometimes using third parties to assist in analysis of this data.

For example, we would be able to see that 1,000 people visited our savings page yesterday but we could not personally identify these visitors.

We also use ‘strictly necessary’ cookies on our online services. These are essential to provide you with the services you have requested.


Security Policy

We are committed to protecting your privacy and keeping your personal information secure. This policy does not extend to external websites accessed from this site - including those of other members of the Skipton Building Society Group. Please read the terms and conditions of any other sites separately.

Strict security procedures are followed whenever your information is obtained and stored. Encryption technology is also used to keep the information submitted via the online contact forms secure. Encryption codes information to make it virtually impossible for someone else to read unless they have a key to decipher it. It is then stored in a secure area that can only be accessed by authorised persons.

Open emails are not secure and third parties may be able to intercept, access or alter any information you send via email. Skipton Building Society is not responsible for and cannot accept liability for any damage resulting from open email messages sent to or received by the Society. If you send us an email please keep the amount of confidential information you include to a minimum.

If you make an enquiry via email, we will take steps to check your identity before giving out any personal information.

Emails, alleging to be from UK banks and building societies, have been sent encouraging people to visit fraudulent websites, to invest money and reveal personal details. This is commonly known as 'phishing'. Skipton Building Society, or companies within the Skipton Building Society group, will never send emails asking for confidential information or security details and you should not respond to emails asking you to reveal such information. We wish to remind customers to be vigilant and if you are unsure or concerned about any communication that seems to be from Skipton Building Society, please call our helpline on 0345 850 1700*.

We regularly review our security procedures.


Privacy

Skipton Building Society are committed to protecting your privacy and keeping your personal information secure. This policy does not extend to external websites accessed from this site - including those of other members of the Skipton Building Society Group. Please read the terms and conditions of any other sites separately.

What are my rights with data?

The Data Protection Act 1998 (The Act) (see ico.org.uk for more information) gives individuals certain rights, as it defines the rules for processing personal information. It also states that those who record and process personal information, such as the Society, must be open and honest in how the information is used.

Why do you collect data?

The principal purpose of collecting personal data from you via this website is to assist in the efficient running of your accounts or to provide information or services specifically requested by you. When you complete our online enquiry forms, we ask for your contact details and other selected information, so that we can deal with your request as efficiently and effectively as possible.

How do I access or change the information we hold?

The Act also allows you to find out what information the Society holds about you in return for a small fee. This is known as a "Data Subject Access Request." If you wish to know what information the Society holds about you, please write to the:

Data Protection Officer
The Bailey 
Skipton Building Society 
North Yorkshire 
BD23 1DN

If any information is inaccurate or incorrect, please inform us and we will correct it.                                                      

How do I unsubscribe from email marketing?

If you no longer wish to receive our marketing emails, please select the unsubscribe link included in the footer of these emails.

Are my calls recorded?

Your telephone conversations with the Society may be recorded and you will be told when this is happening. This is to help the Society in its continuous attempts to improve customer service and to offer additional security. We also retain information for evidential purposes and to meet regulatory requirements. Calls and electronic communications may also be monitored for reasons of staff training.


Accessibility statement

We're committed to making our website accessible for all our customers – which means people of all abilities. Care and consideration has been put into making sure that all our webpages are compatible with technology which aids accessibility; for example, screen readers. Further, all amends to our webpages, including the introduction of new pages, are made with accessibility in mind to ensure fair and proper use for each and every one of our customers.

For this reason, we welcome your feedback about the accessibility of our website. 

Web Content Accessibility Guidelines (WCAG)

We are actively working towards our website meeting the AA level of the WCAG 2.0. 

These internationally recognised guidelines are the benchmark for building accessible websites, detailing how websites should be built to ensure accessibility for people with disabilities.


Legal Notice

Website terms and conditions

The services referred to on the Life Goals website are only available in the United Kingdom (UK) to UK residents.

The information provided does not constitute financial or other professional advice.

Availability of services

Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Society's control.

Copyright

All of the contents that may be available on this website including but not limited to layout, text, graphics, links, marks, logos and trademarks are the intellectual property of the Society or their licensors and may not be used, copied, downloaded, distributed or published in any way without their prior written consent except where otherwise specifically indicated on the website for the use of customers. Where copying is allowed, copyright notices, proprietary notices and disclaimers should also be copied.

Software Downloads

Please note that any software downloaded is at your own risk. If you are unsure about the suitability of software to be downloaded from this website, please obtain specialist advice before downloading. It is also your responsibility to ensure that no viruses enter your computer system.

Limitation of liability and disclaimer

Skipton Building Society limit their liability to the extent permitted by law for any losses or damage whatsoever from the use or inability to use this site or from any electronic or telecommunication failure.

English law

These terms shall be governed by English law.